Privacy Policy - Thena Sofa & window
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6km Thessaloniki-Oraiokastro
Τ: +30 2310.685.900

Privacy Policy

Welcome to the online store

Thema Sofa and Window ® is a brand name that belongs to the company DILZA S.A.

VAT number: EL094519669

Head offices address: Kifisias 52, Kalamaria, Thessaloniki, Greece 57200

Warehouse address: 6th km Thessalonikis Oraiokastrou, Thessaloniki, Greece 56429

Acceptance of this Privacy Policy is considered as a free declaration of your consent to the collection, use and further transmission of your personal data for purposes related to the use of our website, and the services provided on it.

In the context of providing its services, the store collects certain information about its visitors and members which may lead to their direct or indirect identification.

According to the current legal framework, some of the information collected is personal data. Visitors are called data subjects and we, as a store, data controllers.

All personal data collected and further processed by the Company are appropriate, sufficient and limited to the needs and purposes for which they are collected. We further process your personal data in a way that guarantees its accuracy, continuous updating and security, including protection against unauthorized or unlawful processing, accidental loss, destruction or damage, taking any technical and organizational measure deemed appropriate for this purpose and in particular, through the encryption, coding, pseudonymization and anonymization of personal data, as well as the control, monitoring and regular recording of all processing procedures.

The store undertakes to process your data in a legitimate and transparent manner in accordance with the applicable legal framework, i.e. the general data protection regulation and the regulatory acts and decisions of the personal data protection authority. We therefore process your data only for purposes which are expressly lawful and determined from the outset, and do not further process in a manner incompatible with these purposes.

We process only the data that is appropriate, relevant and necessary for the purposes we set for processing it and we make every effort to ensure that your data is accurate by providing you with the possibility to correct and delete it.

We keep your data for the period of time required for the purposes we set for processing it.

We make every effort to safeguard security of your data by protecting it from unauthorized or illegal processing and accidental loss, destruction or damage. The staff of the store is committed to maintaining confidentiality and privacy of such data.

The store only processes data when it is provided by the visitor/user. However, this may not be the case for some data collected through cookies or for some data that is automatically collected during your visit to the online store due to the nature of the internet. As soon as you access the store, our server records your IP address which constitutes personal data as well as some other information such as date, time of the visit, etc.

The legal basis for processing this data is our legitimate interest in order to ensure security of Information and services networks from accidental events and illegal actions, but also to effectively deal with any technical issues. This processing of data is in accordance with the relevant legal framework as it does not include serious risks to your rights and freedoms.

Information you provide to us

We process the personal data that you provide to us when you communicate with the store via e-mail; these include your name or e-mail address, in view of serving you. The store provides you with the option to place orders without creating an account, but also allows you to create an account, if desired. In this case, the data we collect and process is the e-mail address, full name, home address, telephone number; we process this data at your request, in order to create your profile in our store.

When placing an order for products through our store or by phone, the data we collect and process are your name, e-mail address, telephone number, address and VAT, if an invoice is requested. We process this data in order to fulfill our contractual obligations, i.e. delivery of the products as well as to issue legal documents.

Finally, to send you a newsletter, the data we collect and process is your e-mail. We use your e-mail in order to send you information about new offers and others we think are of interest to you, in relation to our store.

The staff of our company receives your data and then processes it under strict terms of confidentiality.

In order to be able to provide its services, our store transmits some of your data to partner companies. These processing companies process your data only for the purposes stated above and only on behalf and at the instruction of the store, with the exception of any legal obligations. When transmitting your data, our store takes all the necessary technical and organizational measures to ensure the best possible level of security.

Security of your transactions being our priority, the store uses the online payment platforms of the banks via Viva Wallet,. to carry out your transactions.

Payment with cards is made in the secure environment of the above services and under no circumstances does the store have access to or keep a record of card details. The use of each platform is governed by the terms set by the providers.

Your data is saved exclusively and only for a period of time which is necessary for the respective purpose of processing; for example if you have purchased products from the store, we are obliged to keep the relevant documents for a period of at least 5 years.

The store provides data subjects with the rights provided for by law and facilitates their exercise. At the same time, we provide subjects with full information about their rights. Specifically, data subjects have the right to request:

  1. Access to their rights (processing information)
  2. Correction of their inaccurate personal data
  3. Deletion of the personal data they have provided
  4. Limiting the processing of their personal data
  5. Portability of their personal data
  6. To express their opposition to the further processing of their personal data.

The store is obliged to respond to your request immediately and at the latest within one month if deemed necessary, taking into account the complexity of the request and the number of requests filed. This deadline may be extended by two more months

This policy may be modified at any time and without prior notice.

In any case, you are advised to check our policy regularly, since using our services implies your acceptance hereof.

In case you consider that your personal data has been affected in any way, you may contact the National Authority for the Protection of Personal Data, as follows:


Postal Address: 1-3, Kifisias Avenue, PC 115 23, Athens

Call center: +30 210 6475600

Fax: +30 210 6475628


Applicable law

In the event of a dispute or any claim relating to this website, the Greek law shall apply, regardless of the nature of the dispute.

For all actions or legal proceedings arising from or related to this Privacy Policy, its validity, application, fulfillment or violation or the content of this Privacy Policy, the Greek Courts are competent, whose jurisdiction you irrevocably acknowledge.

Notwithstanding the above, the Company reserves the right to exercise its legal rights before the courts of the place of violation of this Privacy Policy.

This Privacy Policy is effective as of 27 January 2023

Thena Sofa & window